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Your order

We use your personal data to process your order, to provide the best possible user experience on this website and for other purposes described in our privacy policy.

General Terms and Conditions

1. Scope

The General Terms and Conditions (hereinafter referred to as "GTC") apply to all orders placed and contracts concluded via the online shop of Manifix AG (hereinafter referred to as "MANIFIX.com", "we", "us" or "our") (hereinafter referred to as "Order"). These GTC apply to Manifix AG in: Churerstrasse 20, CH-8808 Freienbach.
MANIFIX.com reserves the right to change the GTC. The version of the GTC valid at the time of the order is decisive and cannot be unilaterally changed for that order.

2. Offer

The offer is aimed at natural customers residing or legal customers based in Switzerland, Liechtenstein and the European Union (hereinafter referred to as EU). Deliveries are only made to addresses in Switzerland, Liechtenstein and throughout the EU.
Price and assortment changes are possible at any time. The offer is valid as long as it is visible in the online shop and/or while stocks last. The illustrations shown in advertisements, flyers, in the online shop, etc., as well as all information about the products, are for illustration purposes only and are non-binding. The specific information on the product packaging is decisive.

3. Price

Prices are in Swiss Francs or EURO, including value added tax (VAT) and, if applicable, including advanced recycling fee ("vRG").
The price in the online shop at the time of the order is decisive.

Ordered additional services subject to a charge, such as gift packaging, etc., are listed separately in the shopping cart and on the invoice.

4. Order

The presentation of products in the online shop is not a legally binding offer, but a non-binding online catalog or an unbinding invitation to the customer to order the product in the online shop. MANIFIX.com reserves the right to limit the delivery quantities for certain products and not to carry out the delivery if the order is exceptionally heavy or voluminous.
An order is considered an offer to MANIFX.com to conclude a contract.

A minimum order value of 16.49 EURO applies for EU customers and 16.50 CHF for Swiss and Liechtenstein customers per order. The minimum order values communicated in the online shop and the delivery cost policy apply.

For the first order, the total amount of the shopping cart must not exceed CHF 500.– or EUR 500,- when paying by credit card.

After submitting the order, the customer automatically receives an order confirmation documenting that the order has been received by MANIFIX.com. If you wish to change your delivery address, please contact us at info@manifix.com. We will do our best to assist you in this matter. If we cannot change the address directly via our system, usually because the package has already been shipped, we unfortunately cannot make any delivery address changes.

MANIFIX.com is free to reject orders in whole or in part without giving reasons. In this case, customers will be informed and any payments already made will be refunded. Further claims are excluded, in particular, no reshipment of unavailable products will take place. Products temporarily unavailable cannot be reserved.

Already discounted items and gift vouchers are excluded from promotional codes.

5. Conclusion of Contract

A contract is concluded only when the order is processed in the MANIFIX.com logistics center. As soon as the order has been made ready for dispatch in the logistics center, the customer will receive an order confirmation by e-mail.

6. Delivery

DELIVERY AREA

There is a logistics center in Germany, which is why delivery, according to German Post, can usually be reached within 1-2 days.

DELIVERY TIME

We want you to receive your order as quickly as possible. Delivery times are visible in the online shop. It is not possible to specify an exact delivery time within the delivery period. Normally, you will receive your order within 1-4 business days. Deliveries are not made on weekends and public holidays. Delivery times are only estimates. External events beyond our control can unpredictably change the estimated delivery times. "External factors" may include; but are not limited to: extreme weather conditions and technical malfunctions. Time deviations and the blocking of a specific delivery date are possible, especially on peak days with an unusually high delivery volume, whereby any claims for damages and other claims by the customer are excluded. Please also note that delivery times may be longer than usual during promotional campaigns.

No deliveries are made on Sundays and official German public holidays.

If the customer is not on site at the time of delivery and has not provided any special delivery instructions, the delivery will be deposited at the front door or at the reception or at the entrance door of the company. The delivery can also be made to a neighbor living in the same building. If the customer's mailbox belongs to a mailbox system, the delivery person will leave a collection invitation in the mailbox. The customer must then pick up the delivery at the corresponding post office. The customer assumes responsibility for the delivered products, even if they were not directly received by them. If the shipment is returned to MANIFIX because it was undeliverable or not picked up at the post office, renewed shipping costs must be borne by the customer if desired.

DELIVERY COSTS

Delivery costs depend on the value of the ordered products (minimum order value excl. delivery costs). The delivery costs communicated in the online shop and the delivery cost policy apply. Delivery costs are listed as an additional item in the shopping cart and on the invoice.

The following applies: Deliveries from CHF 90 or EUR 60 are free of delivery costs for the following recipient countries: Germany, Switzerland

Below CHF 90 or EUR 60, a flat delivery fee of CHF 8.00 applies in Switzerland and Liechtenstein and a flat delivery fee of EUR 4.50 for Germany. Insured parcel shipping is also available for Switzerland and Liechtenstein at a price of CHF 18 and for Germany at a price of EUR 9.98.

Rest of EU:

Austria, Netherlands, Belgium: 5.50 €

Sweden, Denmark, Finland, Poland: 6.50 €

Luxembourg: 6.90 €

Croatia, Italy, Greece, Portugal, Romania, Spain, France: 7.50 €

Cyprus, Bulgaria, Estonia, Latvia, Ireland, Lithuania, Malta, Slovakia, Slovenia, Czech Republic, Hungary: 7.90 €

7. Warranty

MANIFIX.com guarantees the quality and durability of the products under the following conditions:
Dry, cool and shaded storage
Protect from heat, especially temperatures above 25 degrees. Protect UV GEL FOILS from UV rays (even normal daylight contains UV rays).
Provided that the customer can prove compliance with these storage conditions, MANIFIX.com guarantees that the ordered, unopened products are free from defects for a maximum of 2 years from delivery.

MANIFIX.com can provide the warranty either through partial or complete replacement with an equivalent product, credit up to a maximum of the sales price at the time of the order, or a reduction in price.

There is a general right of return for faultless and correctly delivered products. The warranty is explicitly excluded for products whose intrinsic quality (e.g. color quality) does not meet the customer's expectations, as well as for products ordered by mistake.

8. Returns

If the customer wishes to return products due to the 45-day money-back guarantee, or because they have accidentally ordered incorrect products, the shipping costs incurred for the return must be borne by the customer. It should also be noted that only resalable wraps plus a maximum of 1 (one) opened wrap that has been used for testing can be refunded, and sets must be returned in full.

The 45-day money-back guarantee for UV nail wraps also only applies if they have been used with a MANIFIX UV polish. Only with this polish do the UV nail wraps last as advertised.

The 45-day money-back guarantee does not apply to free or gifted items. If a promotional wrap was received free of charge (always only one extra per customer and only while stocks last), it must also be returned if the entire order is returned.

A promotional wrap / product received free of charge will not be refunded.

The processing time for returns and refunds is up to 14 days.

9. Notice of Defects

If products are delivered with obvious damage to the packaging or contents, the customer, notwithstanding their rights regarding defects, must immediately report this to the delivery person, refuse acceptance, and write to support@manifix.com. The customer is obliged to obtain a damage confirmation report from the delivery person. All transport damages must also be reported to MANIFIX.com without delay.

10. Payment Method

Payments must be made in Swiss Francs or EURO.
ELECTRONIC PAYMENT METHODS

Credit card (Visa, Mastercard, American Express), KLARNA, Paypal, and SOFORTÜBERWEISUNG are accepted as payment methods.

REFUNDS, CREDITS, BALANCES

If the customer is entitled to refunds or other credits, these will be refunded to the payment method originally chosen at the time of order.

MANIFIX.com vouchers are under no circumstances for sale or auctionable. Only one voucher can be used per order.

11. Applicable Court and Jurisdiction

Swiss substantive law, to the exclusion of conflict-of-law rules and the Vienna Sales Convention, is applicable to the legal relationship between MANIFIX.com and the customer.
The place of jurisdiction for natural and legal persons is Freienbach.

12. Contact

We send review invitations by email to customers who explicitly declare their consent on the checkout page when placing their order. Customers who do not tick the corresponding checkbox on the checkout page will not receive a review invitation for that order.

13. Contact and Customer Service

Do you have a question? Check our FAQ! Here you will find the most common questions and answers.
For questions, please contact MANIFIX.com customer service by email at support@manifix.com.

I have read and agree to the GTC. GTC *